Returns & Exchanges

Due to the perishable nature of our products, Candy Warehouse cannot accept returns on food items to ensure the safety and health of our customers. If your order was damaged during transit or contains incorrect items, please contact our support team within 7 days of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, carefully check your candy for any signs of heat damage, breakage, or order discrepancies.

• 2.
  Document Issues

  Take clear photographs of the damaged shipping box and the affected products to help us process your claim quickly.

• 3.
  Contact Support

  Email our customer service team with your order number and the photos of your items to request a replacement or credit.

• 4.
  Resolution Process

  Our team will review your claim within 48 hours and provide a solution, such as a reshipment of fresh treats or a store credit.